focussed loss management logoFleet Operators

Lower costs, 
greater control and 
better relationships
all round

FLM Assessing delivers end to end, life of vehicle claims management support for motor vehicle fleets that lowers whole-of-life cost of vehicle ownership, enables greater control over expenses, and ensures superior relationships with insurers, drivers and repairers. We tailor our services to meet the distinct needs of rental, corporate and franchise fleet operators who are aiming to optimise their overall efficiency and cost effectiveness.

We serve as integral fleet operation partners, taking responsibility for all aspects of loss management, including

  • Regulatory and contractual compliance
  • Transparency and objectivity of decision making
  • Efficiency and consistency of claims and repair management
  • Detailed analysis and reporting of costs, risks and performance

Delivering faster
assessments and better
settlement outcomes

FLM Assessing outsources administrative functions based on a unique combination of online technology, specialist know-how and shared commitment to realising positive outcomes.

Assessments are initiated when clients upload digital photographs or, for complex repairs, detailed quotations submitted via a standard job costing form.

Independent assessment is informed via online access to vehicle repair databases and reports are issued to drivers or third parties where required.

The online claims management system supports clearly documented approval of quotes for initiation of repairs.

For multi-vehicle incidents where settlement or not-at-fault recovery may be required, FLM Assessing administers a financial resolution that is best for our clients.

Data captured by the FLM Assessing’s system can be analysed and reported in a wide variety of ways to enable smarter business decision making around loss management processes and protocols.

Quicker, more efficient
and easier loss management
is more cost effective

Operational cost efficiency is a major benefit for all types of fleet operators, driven by minimising damaged vehicle down-time and reducing claims management complexity to minimise human errors and the level of effort required to reach settlements.

Ensuring legal compliance minimises reputational risks and legal costs, while full documentation of processes and objective transparency of decision-making increases loss recovery rates and improves settlement outcomes.

We improve integration with preferred repairer systems and protocols to minimise issues and ensure more speedy repairs.

We support best risk-management practices by ensuring more consistency of loss management outcomes and enabling better anticipation of costs.

For rental fleet operators we ensure better customer outcomes based on trusted, independent assessment of repair costs and streamlined management of settlements. The option for a complete end-to-end solution also means significantly lower operating risks for rental fleets.

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